The recent service
disruption that
impacted T-Mobile Sidekick customers highlights how fragile cloud applications
and services can be if they are not managed correctly. Although the service
disruption, which impacted a user's ability to access personal information
stored on Sidekick devices, such as contacts, calendar entries, to-do lists and
photos has been somewhat
resolved, it begs the question: "Who is best suited to deliver cloud services,
enterprise IT organizations or telecom operators?"
In my view, telecom operators are
uniquely positioned to take advantage of the cloud and offer a broad range of services.
Why? Because quality of service, reliability and scalability are in their DNA. They build, operate and maintain high-availability
infrastructures to support tens of millions of business and consumer users; infrastructures
that support voice, data and video services as well as the crucial 911 service.
To achieve and maintain these
highly scalable, telecom-grade services that are down less than five minutes
per year, telecom operators understand the necessity for redundancy and
backups, standard methods and procedures, compliance and performance testing. After all, they have been doing this for over
a hundred years, and continue to get better at it.
While this situation involves T-Mobile,
a telecom operator, it is important to note that the outage was not telecom-related.
It had something to do with a storage and backup glitch at Microsoft's
Danger subsidiary, which develops the Sidekick.
As a provider of a cloud
computing technology platform, SIMtone recognizes the value telecom operators
provide within the cloud value-chain. Our
mission is to equip telecom operators with a carrier-grade platform they can
rely upon to deliver any range of cloud services and applications with the high
level of reliability their subscribers expect from any network provisioned
service.
Offering a telecom-centric model,
the SIMtone Universal Computing platform allows telecom operators to deliver
any cloud service to very low cost mobile devices, with the utmost in
reliability, pervasive usability and availability. The SIMtone, like a dial-tone, is always-on
and ready to provide simple, safe and pervasive access to any cloud services
from any device.
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